Terms of service
Terms of Service
Overview
This website is operated by Soul Deep. Throughout the site, the terms "we", "us", and "our" refer to Soul Deep. By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service.
Please read these terms carefully before accessing or using our website.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have given consent for any minor dependants to use this site.
You may not use our products for any unlawful or unauthorised purpose.
Products
All Soul Deep products are handcrafted. Due to the handmade nature of our products, slight variations in colour, size, shape, and finish may occur. These variations are not considered defects and contribute to the unique character of each item.
We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.
Pricing and Payment
All prices are displayed in South African Rand (ZAR).
Payment must be received in full before orders are processed and dispatched.
For Bank Deposit payments, orders will only be processed once funds have cleared in our bank account.
Shipping
Shipping times provided on our website are estimates only and may vary depending on location and courier services.
Soul Deep is not responsible for delays caused by courier companies, weather conditions, strikes, or other circumstances beyond our control.
Returns and Refunds
Returns and refunds are subject to our Return and Refund Policy, available on our website.
Accuracy of Information
We strive to ensure that all information on our website is accurate and up to date. However, we do not warrant that product descriptions, pricing, images, or other content are error-free, complete, or current at all times.
We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.
Intellectual Property
All content on this website, including photographs, logos, product designs, text, graphics, and branding, is the property of Soul Deep and may not be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Soul Deep shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Our liability shall be limited to the value of the product purchased.
Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of South Africa.
Contact Information
For any questions regarding these Terms of Service, please contact us at: