Shipping policy
Thank you for shopping with Soul Deep.
All our products are carefully handcrafted and packaged with care before being shipped.
Processing times
Orders are typically processed within 1-5 working days after payment has been received and confirmed.
During busy periods, promotional events or holiday seasons, processing times may be slightly longer.
Shipping Rates
Standard shipping rate: R120
Free shipping: Orders over R1000
Delivery times
Estimated delivery times after dispatch:
- Major cities: 2-5 business days
- Outlying areas: 2-7 business days
Order tracking
Once your orders has been dispatched, you will receive tracking information via email.
Damaged parcels
Of your parcel arrives damaged, please notify us within 48 hours of delivery and provide photographs of packaging and products so that we can assist you.
Incorrect shipping information
Customers are responsible for ensuring that shipping information is accurate at checkout. Soul Deep cannot be held responsible for delays or additional costs resulting from incorrect delivery information.